Raja Luck - Privacy Policy

Information We Collect

Personal information you provide

When you register an account, make a deposit, or contact our support team on Raja Luck, we collect information you supply directly, including:

• Full name and date of birth
• Email address and mobile number
• Postal address and state of residence
• Government-issued identity documents (PAN card, Aadhaar, passport) required for KYC verification
• Payment details such as UPI ID, bank account number, or wallet identifiers

Information collected automatically

When you visit or use rajaluckwin.net, our systems automatically record certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and session duration
• Referring URLs and in-app click-stream data
• Cookies and similar tracking technologies (see our Cookie Notice for full details)

Information from third parties

We may receive supplementary data from payment processors, identity-verification providers, fraud-prevention services, and analytics partners to help us verify your identity, process transactions, and maintain platform integrity.

How We Use Your Information

Account management and service delivery

We use your personal information to create and maintain your Raja Luck account, verify your identity in accordance with applicable KYC and anti-money-laundering requirements, process deposits and withdrawals, and provide customer support.

Legal and regulatory compliance

We are required by Indian law and applicable gaming regulations to retain certain records and to report suspicious transactions. Your information may be used to fulfil these obligations, including cooperation with law-enforcement or regulatory authorities when lawfully required.

Responsible gaming and security

We analyse account activity to detect problem-gambling patterns, enforce self-exclusion requests, prevent fraud, and protect the security of our platform and all users.

Communications and marketing

With your consent, we may send you promotional offers, bonus notifications, and platform updates via email or SMS. You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email or by contacting our support team. Transactional and service messages (e.g., deposit confirmations, security alerts) are sent regardless of marketing preferences.

Analytics and product improvement

Aggregated and anonymised usage data helps us understand how players interact with rajaluckwin.net so we can improve performance, design new features, and personalise your experience.

Legal basis for processing

We process your data on the following grounds: (a) performance of a contract with you; (b) compliance with a legal obligation; (c) our legitimate interests in operating a secure and compliant gaming platform; and (d) your consent, where explicitly obtained.

Your Rights

Access and portability

You have the right to request a copy of the personal data we hold about you. Where technically feasible, we will provide this in a structured, commonly used, machine-readable format.

Correction

If any information we hold is inaccurate or incomplete, you may request that we correct or update it. You can also update basic account details directly from your profile settings.

Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. Note that we are required by law to retain certain financial and identity records for a minimum period, and erasure requests cannot override those obligations.

Restriction and objection

You have the right to ask us to restrict processing of your data in certain circumstances, for example, while a correction request is being verified. You may also object to processing based on legitimate interests, including direct marketing.

Withdrawal of consent

Where processing relies on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

How to exercise your rights

To submit any of the above requests, please contact us using the details in the "Contact Us" section below. We will respond within 30 days of receipt. We may ask you to verify your identity before processing your request to prevent unauthorised disclosure of data.

Complaints

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.

Contact Us

How to reach us

For privacy-related queries or to exercise your data rights, email us at [email protected]. We aim to respond to all requests within 30 days of receipt.